Know who's messaging you
- new Creators with a website can now see who they're talking to: if your site knows who's logged in, one server-rendered line next to your embed snippet tells us, and chats started from your site arrive named with a ✓ verified badge and your own user id, so you can jump straight to their record. Every visitor gets one thread that follows them across visits and devices.
- new A new "Know who's messaging you" section on each link's customize page holds everything: your account's signing secret (with a 24-hour grace window when you rotate it), copy-paste integration snippets for PHP, Node, Rails, Python, and SPAs pre-filled with that link's slug, and a test panel that runs the exact same check your chats use, so "the panel says ✓" always means "your chat will too".
- new Identified visitors skip the nickname step and go straight into the conversation, and always see a quiet "Chatting as {name} · via {your site}" chip. Anonymous visitors are completely unaffected: no signature, no chip, exactly the same flow as before, and a missing or expired line never blocks a chat.
Anonymous chat is the point of bespoke, but if your website already knows who is logged in, that name was going to waste. This change lets your site hand it over, safely, so chats from your site arrive named.
The mechanism is one signed line. Your server renders a small snippet next to the embed code on your site, signing the visitor's display name and your own user id with a secret unique to your account. When that visitor opens your chat, we check the signature. Passing means the chat arrives in your inbox with their name, a checkmark, and the user id you know them by, so you can jump straight to their record in your own system. Each visitor gets one thread that follows them across visits and devices.
The setup lives in a "Know who's messaging you" section on each link's customize page: your signing secret, ready-made snippets for PHP, Node, Rails, Python, and single-page apps, and a test panel that runs the exact same check your chats run.
Identified visitors skip the nickname prompt and go straight into the conversation, seeing a quiet chip naming them and your site. Anonymous visitors are untouched: no signature, no chip, the same flow as always, and a missing or stale signature never blocks anyone from chatting.
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